Warranty Policy

At Ted's Furniture & More, we are committed to ensuring that the furniture you purchase meets your expectations for quality and durability. This Warranty Policy explains how warranty claims are handled, including eligibility, exclusions, and the process for filing claims.

 

 

Warranty Coverage

  1. Manufacturer's Warranty:

    • Many of our products are covered under a manufacturer’s warranty, which protects against defects in materials and workmanship. Warranty terms vary by manufacturer.

    • If your item is covered, we will assist you in filing a claim directly with the manufacturer.

  2. Duration:

    • The warranty period is determined by the manufacturer and starts on the date of purchase.

    • For exact warranty details, please refer to the documentation provided with your item or contact us.

 

 

What is Covered

  • Defects in materials or workmanship as defined by the manufacturer’s warranty.

  • Issues that occur during normal use and meet the manufacturer’s guidelines.

 

 

What is Not Covered

  • Normal wear and tear, including but not limited to fading, pilling, scratches, or dents.

  • Damage caused by misuse, abuse, neglect, or improper maintenance.

  • Damage caused by improper assembly or modifications made by the customer.

  • Damages occurring during transportation or moving by the customer.

  • Items sold as-is, on clearance, or as final markdowns are not eligible for warranty coverage.

 

 

Warranty Claim Process

  1. Inspection:

    • Customers must inspect items upon delivery or pickup and report any defects or damages within 24 hours.

  2. Filing a Claim:

    • To file a warranty claim, contact us at info@tedsfurniture.com or 678-509-7515. Provide the following details:

      • Proof of purchase (invoice or receipt).

      • A detailed description of the issue.

      • Photos of the damage or defect.

      • A photo of the item’s serial number (if applicable).

  3. Assessment:

    • Our team will assess your claim and determine if it falls under the manufacturer’s warranty.

    • If eligible, we will work with the manufacturer to resolve the issue.

  4. Repair or Replacement:

    • If a defect is confirmed, the manufacturer may choose to repair the item, replace it, or provide replacement parts.

    • In some cases, repair services may be offered at no additional cost during the warranty period.

 

 

Customer Responsibility

  • Care and Maintenance:
    Customers are responsible for following the care and maintenance instructions provided by the manufacturer. Failure to do so may void the warranty.

  • Transportation Costs:
    For warranty claims, customers may be responsible for transportation or shipping costs associated with repairs or replacements, unless otherwise stated by the manufacturer.

 

 

Exclusions

  • Items damaged due to delivery issues not reported within 24 hours.

  • Items purchased as final sale, clearance, or as-is.

  • Mattresses, foundations, or bedding items unless explicitly covered by a manufacturer’s warranty.

 

 

Additional Notes

  • Warranty coverage is non-transferable and applies only to the original purchaser.

  • Ted's Furniture & More does not provide any additional warranties beyond those offered by the manufacturer.

 

 

For questions or assistance with warranty claims, please contact us:
Email: info@tedsfurniture.com
Phone: 678-509-7515

We are here to help and will guide you through the process to ensure your concerns are resolved.

Thank you for shopping with Ted's Furniture & More!