Take Care Of Your Furniture
When you protect your furniture investment with a Montage protection plan, you can relax knowing that when mishaps occur, we are here to help put your mind at ease and keep your furniture looking beautiful. Montage has the perfect plan to meet your needs, offering plans that cover fabric, leather and vinyl upholstery, wood, and other hard-surface furniture.
Fabric
Mechanical and Structural breakdowns as result of:
- Breakage of frames, panels or springs
- Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms
- Failure of integral electrical components
A specific Post-Delivery incident which occurs during normal residential use resulting in accidental damage including:
- All stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl
- Punctures, rips or burns
- Liquid marks or rings
- Household heat marks
- Damage caused by nail polish remover
- Pet damage- single incident only
LEATHER & VINYL
Mechanical and Structural breakdowns as result of:
- Breakage of frames, panels or springs
- Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms
- Failure of integral electrical components
A specific Post-Delivery incident which occurs during normal residential use resulting in accidental damage including:
- All stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl
- Punctures, rips or burns
- Liquid marks or rings
- Household heat marks
- Damage caused by nail polish remover
- Pet damage- single incident only
WOOD & OTHER SOLID SURFACES
Mechanical and Structural breakdowns as result of:
- Breakage of frames, panels or springs
- Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms
- Failure of integral electrical components
- Lifting or incident-specific chipping of veneers or laminates exposing the substrate
- Warping
- Loss of silvering on mirrors
A specific Post-Delivery incident which occurs during normal residential use resulting in accidental damage including:
- All stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl
- Punctures, rips or burns
- Liquid marks or rings
- Household heat marks
- Damage caused by nail polish remover
- Pet damage- single incident only
- Gouges, dents, scratches or chips that penetrate the finish exposing the substrate
- Checking, cracking, bubbling or peeling of finish caused by specific incident
- Pet damage- single incident only
FAQs
- Defects in materials or workmanship as defined by the manufacturer’s warranty.
- Issues that occur during normal use and meet the manufacturer’s guidelines.
- Normal wear and tear, including but not limited to fading, pilling, scratches, or dents.
- Damage caused by misuse, abuse, neglect, or improper maintenance.
- Damage caused by improper assembly or modifications made by the customer.
- Damages occurring during transportation or moving by the customer.
- Items sold as-is, on clearance, or as final markdowns are not eligible for warranty coverage.
Inspection:
- Customers must inspect items upon delivery or pickup and report any defects or damages within 24 hours.
Filing a Claim:
- To file a warranty claim, contact us at info@tedsfurniture.com or 678-509-7515. Provide the following details:
- Proof of purchase (invoice or receipt).
- A detailed description of the issue.
- Photos of the damage or defect.
- A photo of the item’s serial number (if applicable).
Assessment:
- Our team will assess your claim and determine if it falls under the manufacturer’s warranty.
- If eligible, we will work with the manufacturer to resolve the issue.
- Repair or Replacement:
- If a defect is confirmed, the manufacturer may choose to repair the item, replace it, or provide replacement parts.
- In some cases, repair services may be offered at no additional cost during the warranty period.